EkaVPN
An in-house digital service spanning the first touch, access delivery, reliable connection and support.
01
Challenge
Build a subscription VPN service where the customer journey, access, infrastructure and support work as one product rather than a collection of disconnected instructions.
02
Solution
We designed the complete customer journey, subscription and access logic, connection interface, technical layer and support scenarios. Every step connects to the previous one and has a clear state.
03
Outcome
A working end-to-end in-house product where pricing, communication scenarios and future scaling can be tested without depending on someone else’s interface.
PRODUCT VIEW
Not an abstraction. This is what the scenario looks like.
ON
Connection secured
Netherlands · 42 ms
SYSTEM MAP
How the system moves
01
Choose access
→02
Activation
→03
Connection
→04
Support
DELIVERABLES
What the project included
Product logic
Customer journey, access states and renewal scenarios.
Customer interface
Clear activation, instructions and status feedback.
Infrastructure
The service’s technical layer and access management.
Lifecycle
Support, updates and future evolution points.
STATE CHANGE
What changes inside the workflow
BEFORE
01Access and instructions live separately
02Connection status is unclear to the user
03Support starts without context
AFTER
01One journey from choice to connection
02Service state is visible in the interface
03Support knows the access stage and state
BUILDING BLOCKS
Product logic✦Access states✦Client UI✦WireGuard✦Support flow✦Infrastructure✦Product logic✦Access states✦Client UI✦WireGuard✦Support flow✦Infrastructure✦
NO FICTION
No invented millions or illustrated success.
We show an in-house product, concept or working demo and label its actual status. Numbers will appear only when verifiable data exists.